POLICIES

Payments

CASH ON DELIVERY (COD)

All COD payments to Buderim Landscape Centre (BLC) must be made upon arrival at the site and prior to the BLC delivery vehicle being unloaded. Payments may be made in cash in accordance with the BLC invoiced amount.

Cheques

Cheques are not acceptable unless prior arrangements are made with BLC Management. All delivered products remain the property of the Buderim Landscape Centre until full payment is received.

EFTPOS facilities are available in-store.

The Buderim Landscape Centre (BLC) also accepts the following credit cards:

  • Visa
  • Mastercard

Direct Deposit

Direct Deposits must be accompanied with a faxed/emailed confirmation of payment to our relevant contact address on the same day to avoid delays with delivery of goods.
Deposits to be made out to:
Account Name: House of Carthage Pty Ltd
T/A Buderim Landscape Centre
WBC
BSB: 034-243
Account Number: 158086

Policies

Product Warranties

As a Retailer, we buy, stock and on-sell a variety of products that are produced by third parties that may or may not be covered by manufacturer warranties. Most bulk landscape materials are not guaranteed by producers to perform to any particular standard, and as such, we cannot guarantee them to achieve a particular result or outcome. We are not able to offer engineering advice on civil or structural applications of our products. We recommend engaging qualified Engineers for projects requiring such advice. Please advise us prior to purchasing materials if you require any specific product certification or Australian Standard to be met.

Delivery Charges

Delivery charges are applicable for all deliveries made by our vehicles.
We deliver to kerb side only, and we take no responsibility for any damage that may occur above or below ground.
Goods will be delivered to the kerbside adjacent to the delivery address. If at the Customer's request, the delivery vehicle leaves the road and enters the delivery site to unload, then it shall be the Customer’s responsibility to provide suitable and safe access for our delivery vehicle and agrees to indemnify the Buderim Landscape Centre and its agents for all damage and injury to any person and to any public or private property which may result, including any costs associated with enabling the delivery vehicle to leave the site.
Buderim Landscape Centre reserves the right to override the Customer’s instructions if in the opinion of the Driver or Management such instructions may warrant unsafe conditions for the vehicle and/or any employees of the Buderim Landscape Centre.

Code Of Conduct

All staff, employees and contractors employed at the Buderim Landscape Centre are compelled to abide by the values and behaviours that underpin our Code of Conduct:

  • Treat all customers & colleagues with respect & dignity at all times
  • Promote the company positively & ethically
  • Be fair & honest in our dealings
  • Abide by the law
  • The Buderim Landscape Centre is a family owned business, which prides itself on high standards of quality and service. Our reputation is dependent upon staff who uphold our standards and abide by our Code of Conduct.

Out Of Stock

Sometimes we run out of stock. If a product is not available at the time of ordering, we will make every effort to obtain the product for you pending availability from our suppliers.

Health Warning

Please note: mulches, soils and potting mixes contain microorganisms. Avoid breathing dust or mists from these products where possible. Wear particulate masks and gloves and keep the product moist when handling. Wash hands immediately after use.

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Call: 1300 057 079